crmlearning

Joined 23 months ago

CRM Learning is a provider of video-based training programs designed to improve interpersonal skills and overall organizational effectiveness. CRM Learning video programs enable you to provide powerful interpersonal skills training to employees at all levels of the organization. In the areas of leadership development and supervisory & management training, CRM Learning's programs are among the best in the industry. We also have best-sellers in the categories of communication, customer service and teamwork. We have hundreds of titles, covering numerous topic areas, which can be delivered in a variety of ways.

Website: http://www.crmlearning.com

Videos (21)

The WAYMISH® Factor

published 14 months ago

2:29 | 29 views

Available at: http://crmlearning.com/waymish Your customers could be deserting you. This very minute. And do you know what they’re saying as they walk out the door? “WAYMISH!” Translation: Why Are You Making It So Hard…for me to give you my...
WAYMISH® Why Are You Making It So Hard... for me to give you my money?

published 14 months ago

2:25 | 37 views

Available at: http://crmlearning.com/waymish No company can afford to drive good customers to the competition. Still it happens every day, costing thousands (if not millions) in lost revenue. Through vignettes every viewer can relate to, WAYMISH, an...
Ordinary People, Extraordinary Results: True Stories of Great Leadership

published 15 months ago

2:23 | 117 views

Available at http://crmlearning.com Sometimes a profound improvement in organizational results stems from one grand maneuver. More frequently, however, it occurs through a series of small changes introduced by average people. Nothing illustrates...
Everest

published 15 months ago

2:28 | 136 views

Available at http://crmlearning.com Climbing Mount Everest is hard. Climbing Mount Everest blind is ... impossible. Or at least that's what they told Erik Weihenmayer. This incredible true story follows Erik's quest to reach the summit of...
It's A Dog's World

published 16 months ago

2:14 | 88 views

Available at http://crmlearning.com What kind of health care organization are you running when a dog at the vet gets treated better than patients in your waiting room? This funny video takes a look at some very real customer service issues in the...
The Attitude Virus

published 16 months ago

1:43 | 129 views

Available at http://crmlearning.com Bad attitudes in the workplace can spread like a virus and infect everyone in the whole organization. Help employees learn to spot unproductive attitudes in themselves and others, and counteract them with positive...
We're on the Same Team, Remember?

published 16 months ago

2:47 | 68 views

Available at http://crmlearning.com Known for its ability to spark lively discussion, this program shows how a well-meaning, hard-working organization loses a critical sale due to a series of errors and miscommunications. It is a powerful training...
Groupthink

published 16 months ago

3:02 | 495 views

Available at http://crmlearning.com Groups naturally look for consensus and will often come up with a false consensus, even when individual members disagree. This video uses the space shuttle Challenger disaster to dissect this phenomenon and show...
A Peacock in the Land of Penguins

published 16 months ago

2:51 | 126 views

Available at http://crmlearning.com Designed for all levels of the organization, this animated program teaches us to appreciate those whose backgrounds or personalities are different from our own. Viewers learn to recognize the strengths inherent in...
Working With You Is Killing Me: Freeing Yourself from Emotional Traps at Work

published 16 months ago

2:52 | 65 views

Available at http://crmlearning.com We've all worked with someone who makes work impossible. But it doesn't have to be that way. This powerful video program, based on the national best-selling book, teaches employees and managers how to...