Libraries and Autism: customer service training video to help library staf ...

Published 14 months ago

Libraries and Autism: customer service training video to help library staff serve individuals with autism and their families more effectively - Part 2 of 2 The Scotch Plains Public Library (NJ) and the Fanwood Memorial Library (NJ) produced a... more

Libraries and Autism: customer service training video to help library staff serve individuals with autism and their families more effectively - Part 2 of 2 The Scotch Plains Public Library (NJ) and the Fanwood Memorial Library (NJ) produced a customer service training video to help library staff serve individuals with autism and their families more effectively. The video focuses on what you need to know about autism spectrum disorder and empowers the viewer with specific techniques to offer more inclusive and comprehensive customer service when interacting with this growing and underserved population. Nationally, autism affects one in every 150 individuals, and in New Jersey, as many as one in ninety-four. The video was created by the two libraries as a part of the "Welcoming Library Spaces for the Autism Community and Their Families" incubator project, which was made possible by a contract with Infolink: The Eastern New Jersey Regiona ... less

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